Cannot create an account?Updated 6 hours ago

If you’re experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider.

To resolve this:

• Turn off Wi-Fi on your smartphone

• Ensure you have a strong mobile network signal

• Try signing in again using your mobile data connection

This often resolves connectivity issues caused by restricted or filtered Wi-Fi networks.

If the problem persists, please contact our customer service team for further support.

(Relevant SKUs: 30149, 30150)