How do I make a return? (EU orders - Germany, France, Italy, Spain)Updated 2 hours ago
Returns must be sent within 28 days of receiving your order. To be eligible, items may be tried on or lightly worn, but must be returned in the condition they were received or in a clean, undamaged, and resalable condition.
Please note that we are unable to offer a returns portal for orders placed on our German, French, Italian or Spanish websites. Returns will need to be arranged and paid for by you.
Follow the steps below to return your item:
- Pack your item securely in its original packaging, including all accessories.
- Include a note with the following details:
- Your full name
- Your email address
- Your order number
- The item number of the product(s) you are returning
- Send your parcel using a tracked service to:
Sekonda Returns
STACI
Scheldeweg 1
2850 Boom
Belgium - Keep your tracking number and postage receipt until your refund has been processed.
Please note: if you are unable to provide a tracking number, we will not be able to help locate your parcel should it go missing in transit.
To be eligible for a refund, the item must:
- Be in clean, undamaged, and resalable condition
- Be returned with all original packaging and accessories
- Include proof of purchase
We reserve the right to decline a return or issue a partial refund if the item shows signs of wear beyond reasonable use. This will be down to our discretion.
Refund process:
Once your return has been received and processed, we’ll send you a confirmation email. Refunds can take up to 14 working days to appear in your account, depending on your bank or payment provider.