Why is my smart watch not connecting to the InfoWear app?Updated 5 hours ago

If you're having trouble connecting your Sekonda Smart Watch to the InfoWear app, please check the following:

• Check smartphone compatibility
  Ensure your device meets the required operating system for your watch model:

  • Alpine: Android 5.0+ / iOS 10.0+

• Enable Bluetooth
  Make sure your smartphone’s Bluetooth is turned on and the device is discoverable.

• Update the InfoWear app
  Verify that you have the latest version of the InfoWear app installed from the App Store or Google Play.

• Pairing tip
  If you’re still unable to connect, try placing your smart watch directly on your phone’s screen during the pairing process. This can help establish a faster and stronger Bluetooth connection.

If the issue continues, we recommend restarting both devices and attempting the connection again. For further help, please contact our customer service team.

(Relevant SKUs: 30180)