Cannot create an account?Updated 7 hours ago

Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect.

If you’re experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider.

To resolve this:

• Turn off Wi-Fi on your smartphone

• Ensure you have a strong mobile network signal

• Try signing in again using your mobile data connection

This often resolves connectivity issues caused by restricted or filtered Wi-Fi networks.

If the problem persists, please contact our customer service team for further support.

(Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005, 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054, 30220, 30221, 30223, 30224, 30225, 40664, 40665, 40666, 40667, 40622, 40623, 40624, 40625, 49058, 30155, 30177, 30178, 30179, 30226, 30227, 30169, 30170, 30171, 30279, 30280).