Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphone’s operating system is supported by
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affec
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attemptin
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the Sekonda Smart appIf you're not yet connected,
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If you’re experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settin
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Ope
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. Check smartphone compatibilityEnsure your device meets the
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your app is crashing, turn off the background running for the app in your smartphone’s settings, then restart the app.If this doesn’t work, please uninstall and redownload
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch supports a selection of 9 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your sm
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Connect your smart wat
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Here’s how:. Swipe right from the home screen. Tap “Settings”. Select “
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Se
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The this smart watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retai
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Smart app
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select “Device”, then tap “Watch Alarm”. Add, ed
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your
Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005, 30009, 30010, 30
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Smart Watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 390
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. To set or adjust your fitness goals:. Open the Sekonda Smart app. Tap the menu icon. Tap your profile name at the top of the screen. Select “Goals”. From here, you can customi
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessin
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Unfortunately, the Active smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or rej
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your dai
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains still—for example, while pushing a pram, holding shopping, o
Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect. Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 1909