Guarantee PolicyUpdated 2 hours ago
At Sekonda, we take pride in the quality and craftsmanship of our watches and smart rings. Each watch and smart ring is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consumer law.
If your watch or smart ring develops a fault and it has been within 28 days of purchase from our website, please initiate a return through our Returns Portal. Include a note inside your parcel confirming whether you would like a refund or replacement. Once we have received your watch or smart ring at our warehouse, your request will be processed within 10–14 working days. Customers who purchased directly from sekonda.com are entitled to a refund or a replacement. However, if your item was purchased from one of our official retail partners such as Argos, H. Samuel, F. Hinds or an independent jeweller you will need to return the item to the place of purchase as your contract of sale is with them. We are unable to assist with refunds or replacements for items purchased elsewhere. Please note that the terms and conditions of our official retail partners may differ from our own. We recommend reviewing their individual policies directly on their official websites before making a return or exchange.
If your watch or smart ring develops a fault after 28 days but within 6 months, your first point of contact should be with the retailer who sold the watch or smart ring. If they are unable to help,, please complete our Guarantee Claim Process. Our team will review your claim and respond within 2–3 working days to confirm whether it has been approved or rejected. If approved, you will be entitled to a replacement, this will depend on place of purchase and product availability.
For claims made after 6 months, the same process applies. However, you will only be entitled to a replacement, unless you can provide evidence that the issue existed at the point of purchase. This will be handled at our own discretion after processing your guarantee claim submission.
The guarantee covers manufacturing faults only. It does not cover: watch batteries; straps and bracelets; smart ring charging accessories; accidental damage, misuse, or general wear and tear; gradual reduction in smart ring battery capacity through normal use; or water penetration, except in watches or smart rings marked as "Water Resistant". A smart ring battery that fails to hold or take charge due to a manufacturing fault remains covered. Proof of purchase must be provided for all claims. Any watches or smart rings returned outside of the terms outlined above or without prior approval may be declined and returned to the sender.
Proof of purchase must be provided for all claims. Watches or smart rings returned without valid proof of purchase or outside the guarantee terms may be declined and returned to the sender. If a watch or smart ring has been opened, serviced or repaired by anyone other than Sekonda or an authorised service partner, the guarantee will no longer apply. Valid proof includes a receipt, order confirmation email, or a clear bank statement showing the transaction.
Sekonda reserves the right to inspect all returned watches and smart rings to determine whether the reported issue falls within guarantee coverage. If a claim is accepted, a replacement will be sent or a replacement of equal value will be issued if the original model is no longer available. If a replacement is not possible, a refund may be offered at our discretion.
Customers are responsible for safely packaging and returning their watch or smart ring. We recommend using a tracked postal service, as Sekonda cannot be held liable for parcels lost or damaged in transit. Sekonda shall not be liable for any indirect, consequential or incidental damages arising from product failure, except where required by law. This guarantee is governed by the laws of England and Wales. Sekonda reserves the right to update or amend this policy at any time; any such changes will not affect existing valid claims.
Sekonda does not ship orders internationally. As such, our guarantee does not cover the cost of returning items to us from outside of the United Kingdom. Any returns sent from overseas will be at the customer's own expense, and we recommend using a tracked and insured service, as Sekonda cannot be held responsible for items lost or damaged in transit.
For any services or aftercare support on watches outside of their guarantee period, please visit a Timpson's, H. Samuel or The Watch Lab within your area, who will be more than happy to assist you with your query. Please note that these partners provide watch servicing only and are unable to service smart rings. For smart ring aftercare outside the guarantee period, please contact us directly.
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Please Note:
*To process warranty/guarantee claims, we may use automated tools (including AI) to review documents you upload as proof of purchase (such as receipts, invoices, order confirmations or delivery notes). This helps us confirm eligibility and speed up our response. Your documents may be securely processed by trusted service providers acting on our behalf. The AI provides a recommendation only and a member of our team may review the outcome before a final decision is made.
Please avoid uploading unnecessary personal or financial information (for example full payment card or bank account details). We handle all documents in line with our Privacy Policy and applicable data protection law. Data submitted for claim validation is not used to train AI models*.