Guarantee
Guarantee Policy
At Sekonda, we take pride in the quality and craftsmanship of our watches and smart rings. Each watch and smart ring is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your s
How long is my Sekonda watch guaranteed for?
At Sekonda we care about you getting the most out of your watch and smart ring, that’s why all our watches come with a 2 year guarantee. For watches or smart rings that are outside of their guarantee period, please visit your local Timpsons, H. Samue
Is the Sekonda watch battery, strap and bracelet covered by the guarantee?
The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.
When will I receive my replacement watch or smart ring?
Please allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement,
I've submitted a Guarantee Claim – how long will it take?
We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once
How to make a claim against your guarantee
If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu