At Sekonda we care about you getting the most out of your watch, that’s why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local jeweller who will be able to assist you further.
The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.
We advise that our customers deal directly with Time Products UK for anything within its guarantee period should you require any advice or assistance. During this period, we will exchange or repair at our discretion, any defective components. If you
If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. You’ll need to provide your order number and a proof of purchase or invoice. Once submitted, our team will review your claim in
Please allow up to 14 working days after sending your watch to receive a replacement. During busy periods waits may be longer and we apologize for any delays. If you would like to know the status of your replacement, please contact our customer servi