At Sekonda we care about you getting the most out of your watch, that’s why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local jeweller who will be able to assist you further.
The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.
If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu
Please allow up to 14 working days after sending your watch to receive a replacement. During busy periods waits may be longer and we apologize for any delays. If you would like to know the status of your replacement, please contact our customer servi
We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once