At Sekonda, we take pride in the quality and craftsmanship of our watches. Each watch is made to a high standard and comes with a two-year guarantee against manufacturing faults. This guarantee operates alongside your statutory rights under UK consum
At Sekonda we care about you getting the most out of your watch, that’s why all our watches come with a 2 year guarantee. For watches that are outside of their guarantee period, please visit your local Timpsons, H. Samuel or Watch Lab who will be abl
The Sekonda guarantee does not cover consumable or external components such as batteries, straps, or bracelets. These items may be subject to natural wear and tear and are not included in the two-year manufacturing warranty.
Please allow up to 14 working days from when we received your parcel back at our warehouse to receive your replacement. During busy periods waits may be longer and we apologise for any delays. If you would like to know the status of your replacement,
We aim to respond to your Guarantee Claim submission within 2-3 working days. If your guarantee claim has been successful, you will need to follow the instructions provided on our approval email taking into account the 'Return Guidance' section. Once
If your product has developed a fault and you would like us to assess it under guarantee, please complete the form below. Once submitted, our team will review your claim in line with our guarantee terms and determine whether a replacement can be issu