Having issues with your smart watch? Have you tried?Updated 5 hours ago

Relevant models: Active Pro & Motion Pro.

If your smart watch isn't functioning as expected, please ensure the following:

• Check smartphone compatibility
  Confirm that your smartphone’s operating system is supported by your Sekonda Smart Watch model:

  • Active Pro: Android 7.0+ or iOS 12.0+

  • Motion Pro: Android 7.0+ or iOS 12.0+

• Ensure the Sekonda Pro app is installed and up to date
  Visit the App Store or Google Play to download or update the Sekonda Pro app.

• Restart the connection
  Try closing all open apps on your smartphone and then reopen the Sekonda Pro app to reconnect your watch.

If you’ve tried all of the above and are still experiencing problems, please contact our customer service team for further support.

(Relevant SKUs: 30238, 30239, 30240, 30241).