Relevant models: Active Pro & Motion Pro. If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphone’s operating system is supported by your Sekonda Smart Watch model:.
Relevant models: Active Pro & Motion Pro. If your smart watch hasn’t updated automatically following a Daylight Saving Time (DST) change, please follow these steps:. Connect your watch to the Sekonda Pro app. Wait 30 seconds to 1 minute – the app wil
Relevant models: Active Pro & Motion Pro. Ensure the following:. Bluetooth is enabled and your watch is connected to your phone. The Sekonda Pro app has permission to access Bluetooth and Location Services. In the app, go to Profile → My Watch → Call
If you are not receiving calendar or email reminders, please try the following:. These alerts only support native (built-in) email and calendar apps. Enable notifications for these apps in your phone’s settings. Make sure you've added the correct ema
Relevant models: Active Pro & Motion Pro. If your Bluetooth is not connecting, please try the following:. Keep the watch and phone within 10 meters. Avoid signal-blocking obstacles like walls or metal. Restart Bluetooth on your phone and reconnect. K
Relevant models: Active Pro & Motion Pro. In order to connect your phone to the Active Pro smart watch, you will need to:. Download the Sekonda Pro app from the App Store or Google Play. Open the app and select Pair Device. Follow the in-app instruct
Relevant models: Active Pro & Motion Pro. Your Sekonda Smart Watch uses advanced motion-sensing technology to monitor your sleep patterns. It tracks your sleep by detecting movement and activity levels while you rest, providing insights into both the
Relevant models: Active Pro & Motion Pro. Sekonda smart watches use photoplethysmography (PPG) to monitor your heart rate. This technology works by shining a green LED light onto your skin and measuring the light reflected back from your blood vessel
Relevant models: Active Pro & Motion Pro. Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist rem
Relevant models: Active Pro & Motion Pro. Open the Sekonda Pro app, then follow these steps:. Go to Watch Face Market. Select and install your preferred design. Some faces allow photo backgrounds and layout customisation. To delete a face, go to My W
Relevant models: Active Pro & Motion Pro. In order to set or change the screen display on this watch, please open the Sekonda Pro app and follow these steps:. From here, you can:. Enable Wrist Raise to Wake. Adjust Screen Brightness Duration. Turn on
Relevant models: Active Pro & Motion Pro. To enable message notifications through the Sekonda Smart app:. Open the Sekonda Pro app on your smartphone. Tap “Profile”, then select “Devices” to open your connected device’s settings. Tap “Notifications”.
Relevant models: Active Pro & Motion Pro. Open the Sekonda Pro app. Go to the “Profile” tab, then select “My Watch” or “Settings”. Tap “Preferences”. From here, you can:. Switch between metric (km, kg) and imperial (miles, lbs) units. Choose your pre
Relevant models: Active Pro & Motion Pro. To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your w
Relevant models: Active Pro & Motion Pro. Your Sekonda Smart Watch supports a selection of 9 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll do
Relevant models: Active Pro & Motion Pro. To keep your watch display active during Sleep Mode:. Open the Sekonda Pro app. Navigate to Profile → My Watch → Display & Brightness. Toggle on “Screen Always On During Sleep Mode.”. With this setting enable
Relevant models: Active Pro & Motion Pro. If your health and activity statistics are not updating in the Sekonda Pro app, please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the Sekonda Smart app and make sure the 2
Relevant models: Active Pro & Motion Pro. This smart watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, o
Relevant models: Active Pro & Motion Pro. Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps m
Relevant models: Active Pro & Motion Pro. The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If Daily Heart Rate Monitoring is enabled in the Sekonda Pro app, your watch will attempt to measur
Relevant models: Active Pro & Motion Pro. You can set up to five alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the Sekonda Smart app. Tap the menu. Select “Device”, then tap “Watch Alarm”. Add, edit, or remove alarms as needed. O
Relevant models: Active Pro & Motion Pro. To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Pro app. Once connected, the app will automatically update your watch with the current location and
Relevant models: Active Pro & Motion Pro. Yes, the Active/Motion Pro Smart Watch features Bluetooth calling, allowing you to make and receive calls directly from your watch when connected to your smartphone. When a call comes in, you’ll receive a not
Relevant models: Active Pro & Motion Pro. The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated ba
Relevant models: Active Pro & Motion Pro. Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains still—for example, while pushing a pram, holding shopping, or walking a dog—some steps may no
Relevant models: Active Pro & Motion Pro. Open the app and then go to:. If this does not work, please ensure that your watch is connected to the Sekonda Smart App and is within a 5 meter distance. (Relevant SKUs: 30238, 30239, 30240, 30241).
Relevant models: Active Pro & Motion Pro. If you're experiencing issues with the Always-On Display feature on your Active/Motion Pro Smart Watch, follow the steps below to ensure your device is updated with the latest firmware:. Open the Sekonda Pro
Relevant models: Active Pro & Motion Pro. The Always-On Display allows your smart watch screen to remain visible for a selected period, showing key information such as the time without requiring wrist movement or button interaction. Important: This f
Relevant models: Active Pro & Motion Pro. To sync your workout data with Strava, follow these steps via the Sekonda Pro app:. Open the Sekonda Pro app on your smartphone. Tap “My” at the bottom of the screen. Select “Data Authorisation” and then tap