Having issues with your smart watch? Have you tried?Updated 2 hours ago

If your smart watch isn’t functioning as expected, please ensure the following:

• Check smartphone compatibility
  Confirm that your smartphone’s operating system is supported by your Sekonda Smart Watch model:
  • Active Go: Android 7.1+ or iOS 12.0+
• Ensure the Sekonda Smart app is installed and up to date
  Visit the App Store or Google Play to download or update the Sekonda Smart app.
• Restart the connection
   Try closing all open apps on your smartphone and then reopen the Sekonda Smart app to reconnect your watch.
• Keep your watch software up to date
   After connecting, the app may prompt you to update your watch to the latest firmware. Follow the on-screen instructions, as this is important to make sure all features work correctly.

If you’ve tried all of the above and are still experiencing problems, please contact our customer service team for further support.

(Relevant SKUs: 30287, 30288)