Active Go
Having issues with your smart watch? Have you tried?
If your smart watch isn’t functioning as expected, please ensure the following:. If you’ve tried all of the above and are still experiencing problems, please contact our customer service team for further support. (Relevant SKUs: 30287, 30288)
Charging advice
To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. By following these steps, you can help ensure safe and efficient charging of your smart watch. (Relevant SKUs: 30287, 3028
What is the battery life?
Your Sekonda Active Go Smart Watch has a battery life of up to 10 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. To maximise your watch’s battery life, cons
My smart watch has been charging for a long time but it won’t turn on.
If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Once your watch ha
How can I turn on my message/notifications on my smart watch?
To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. If you’ve completed these steps and are still not receiving alerts, try restarting both your watch and phone, then reconnect the device via the app. Still hav
Cannot create an account?
If you’re experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. This often resolves connecti
How do I sync data with the app?
To sync your smart watch data with the Sekonda Smart app:. Once syncing is complete, your latest activity, health stats, and other data will be visible in the app. We advise syncing the watch to the app at least once every 24 hours, as the data store
Why is my smart watch not connecting to the Sekonda Smart app?
If you’re having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:. If the issue continues, we recommend restarting both devices and attempting the connection again. For further help, please contact our
Why is the Sekonda app crashing?
If your app is crashing, turn off the background running for the app in your smartphone’s settings, then restart the Sekonda Smart app. If this doesn’t work, please uninstall and redownload the app. If you are still having issues, please contact our
How can I make the step counter data more accurate on my smart watch?
Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. Viewing step data in the app:To view your daily step count,
How do I make my sleep data more accurate?
To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Troubleshooting missing sleep data If no sleep data appears after wearing your watch overnight:. If issues persist, please contact our customer se
How do I change the language on my smart watch?
Your Sekonda Active Go Smart Watch supports a selection of 18 languages, which can be easily changed through the device settings. To update the language:. The new language setting will apply immediately across your watch interface. Available language
How do I update the time on my smart watch?
Your Sekonda Smart Watch is designed to automatically update the time when connected to the Sekonda Smart app. To ensure the correct time is displayed:. Once successfully paired, the watch will update to match your smartphone’s time settings. If the
How do I amend how long the screen stays on for?
You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Here’s how:. Note: Increasing screen timeout will use more battery and may reduce overall battery life. If you need further help adjusting your di
My app statistics won’t update
If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:. Once these steps are completed, your updated statistics should appear in the app. If the issue persists, try restarting both your watch and
Are Sekonda smart watches waterproof?
The Active Go Smart Watch is rated IP68 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, showering, diving, snorkelling or
Can I remove the screen protector on my smart watch?
Your watch comes with a printed screen protector on the display, which should be removed before you start using your watch. Underneath it is an additional screen protector. The additional screen protector can also be removed. However, we recommend ke
Why does the green light flash when I take off my smart watch?
The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. If continuous heart rate monitoring is enabled, your watch will attempt to measure your heart rate at regular 5 minute intervals. This functi
How many alarms can I set?
You can set up to five alarms on your Sekonda Active Go Smart Watch. To set or manage alarms:. Once set, alarms will activate on your smart watch at the specified times, even if your phone is not nearby. (Relevant SKUs: 30287, 30288)
How do I set the weather location on my smart watch?
To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the Sekonda Smart app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone’s
How do I change the unit of measurements used on my smart watch?
You can change the units of measurement directly on your watch:. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team. (Relevant SKUs: 30287, 30288)
Does the smart watch make notification sounds?
Your Active Go Smart Watch notifies you of messages and app notifications by vibration and images on the watch screen. For incoming calls, you can choose whether your watch vibrates only, or rings and vibrates:. To change the strength of the vibratio
How do I set my step goal on my smart watch?
To set or adjust your fitness goals:. From here, you can customise your daily step count, distance, and calorie goals to suit your personal fitness targets. (Relevant SKUs: 30287, 30288)
Can I have two smart watches connected to the app at the same time?
The Sekonda Smart app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch:. You can then connect a different Smart Watch to the app. Please click here for a cop
Can I make calls from my smart watch?
Yes. Your Active Go Smart Watch has Bluetooth calling with a built-in microphone and speaker, so you can make and take calls directly from your watch while it is connected to your phone via Bluetooth. To make a call:. To use frequent contacts:. You c
Calories
Your Sekonda Active Go Smart Watch shows the calories you have burned today on the Daily Activity screen, alongside your steps and distance. To view it, swipe left from the home screen. The calorie tracking function on your watch reflects your active
Steps & Distance
Your Sekonda Active Go Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains still—for example, while pushing a pram, holding shopping, or walking a dog—some steps may not be recorded accurately. The di
How do I use my smart watch as a remote for taking photos?
To use your smart watch as a remote shutter for taking photos:. If this does not work, please ensure that your watch is connected to the Sekonda Smart app and is within a 5 metre distance. (Relevant SKUs: 30287, 30288)