Having issues with your smart watch? Have you tried?Updated an hour ago

If your smart watch isn’t functioning as expected, please ensure the following:

• Check smartphone compatibility
   Confirm that your smartphone’s operating system is supported by your Sekonda Smart Watch model:
  • Motion Go: Android 8.0+ or iOS 12.0+
• Ensure the Sekonda Move app is installed and up to date
  Visit the App Store or Google Play to download or update the Sekonda Move app.
• Restart the connection
   Try closing all open apps on your smartphone and then reopen the Sekonda Move app to reconnect your watch.

If you’ve tried all of the above and are still experiencing problems, please contact our customer service team for further support.

(Relevant SKUs: 30289, 30290)