How do I factory reset my ring?Updated a month ago

Overview

• This article explains how to reset your ring, which can help resolve certain issues or prepare it to be paired with a different account.

Detailed Explanation

• In the app, go to Settings → Smart Device Settings → Reset Smart Device.
• Confirm the reset. This will erase all data stored on the ring itself.
• A factory reset can help restore normal function if your ring stops recording data properly, such as steps or sleep.

Precautions

• Resetting the ring does not delete your account or any data already synced to the app.
• A ring can only be linked to one account at a time. Reset it and remove it from your phone's Bluetooth settings before pairing it with a different account.
• If resetting doesn't resolve your issue, please contact our customer service team for further support.

If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.