Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if your ring isn&apos;t charging properly.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Place the ring inside the charging case, aligning it with the charging contacts. It should stay in place magnetically.</li><li style="font-size: 18px;">Connect the USB charging cable to the case, then to a working power source (e.g. wall adapter or powered USB port).</li><li style="font-size: 18px;">Check the case&apos;s indicator light, next to the USB port. No light at all when you connect the ring usually means the case itself is dead and needs charging on its own first.</li><li style="font-size: 18px;">Once the case has some charge, reconnect the ring and check for a red charging light on the ring itself.</li><li style="font-size: 18px;">If your ring is fully discharged, brand new, or was switched off, it must go through this charging process to power back on.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">The charging case is not water resistant. Make sure the ring and case are both completely dry before charging.</li><li style="font-size: 18px;">Charge in an environment between 0&#xB0;C and 45&#xB0;C, and avoid charging via a car or other vehicle.</li><li style="font-size: 18px;">Use a power adaptor rated at 5V / 1A. An uncertified or incompatible adapter may cause slow or failed charging.</li><li style="font-size: 18px;">If your ring still isn&apos;t charging after trying the steps above, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

My ring won't charge. What should I do?

Overview. Detailed Explanation. Precautions

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains your ring&apos;s water resistance rating and what activities it&apos;s suitable for.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Your ring is water resistant to 50 metres, which withstands pressure equivalent to a depth of 50 metres. For further information on water resistant definitions, please click <a href="https://support.sekonda.com/en-GB/what-is-water-resistancy-1812731" target="_blank" rel="noopener noreferrer">here</a>.</li><li style="font-size: 18px;">It&apos;s suitable for bathing, showering, swimming, snorkelling, and light water sports.</li><li style="font-size: 18px;">It is not suitable for diving or scuba diving.</li><li style="font-size: 18px;">If your ring is exposed to water, always dry it fully with a soft cloth afterwards.</li><li style="font-size: 18px;">If it&apos;s exposed to other liquids such as salt water, pool water, soapy water, perfume, sunscreen, hand sanitiser, or cosmetics; rinse it with clean water and dry fully with a soft cloth.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Salt water and strong chemicals can damage or weaken the ring&apos;s seals over time, especially with repeated exposure.</li><li style="font-size: 18px;">The charging case is not water resistant. Always ensure the ring and case are completely dry before placing the ring on charge.</li></ul>

Is my ring waterproof. Can I shower or swim with it?

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers how to keep your ring clean and comfortable to wear.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Clean your ring regularly with water and dry it with a soft cloth to maintain good functionality and reduce potential skin irritation.</li><li style="font-size: 18px;">If your ring is exposed to salt water, pool water, soapy water, perfume, sunscreen, hand sanitiser, cosmetics, or other chemical products, rinse it with clean water and dry fully afterwards.</li><li style="font-size: 18px;">To help reduce skin irritation: keep the ring clean, keep it dry, avoid wearing it too tight, and give your finger a rest by removing it after extended wear.</li><li style="font-size: 18px;">If you&apos;re struggling to remove your ring, try using soap and cold water while gently twisting it, or raise your hand above your heart to help reduce any swelling as your finger size can vary throughout the day.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">This product is not a medical device and cannot replace professional medical advice.</li><li style="font-size: 18px;">If you experience any skin irritation, or notice any deformity or damage to the ring, remove it immediately and contact our customer service team.</li></ul>

How do I clean and care for my ring?

Overview. Detailed Explanation. Why Is Syncing Taking a Long Time?. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if your ring won&apos;t connect, or shows as connected but isn&apos;t syncing data.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Wake up your phone: standby mode can cause Bluetooth disconnections. Wake your phone and try again.</li><li style="font-size: 18px;">On iOS, the app may be closed automatically by the system if it&apos;s left running in the background, which can disconnect Bluetooth. Restart the app to resume syncing.</li><li style="font-size: 18px;">If the app shows your ring as connected but no data (time, steps, or activity) is syncing, this may be due to a broken connection. Try removing and reconnecting the Bluetooth pairing:<ul dir="ltr" style="font-size: initial;"><li style="font-size: 18px;">In the app: go to Settings &#x2192; Disconnect Device.</li><li style="font-size: 18px;">On your phone: go to Settings &#x2192; Bluetooth, tap the info icon next to your ring&apos;s name, then select &quot;Forget This Device.&quot;</li><li style="font-size: 18px;">Reconnect your phone and ring through the app as normal.</li></ul></li><li style="font-size: 18px;">If the connection still fails, try turning Bluetooth off and back on, or close and restart the app.</li><li style="font-size: 18px;">If you&apos;re syncing for the first time, this may simply take longer, please see below.</li></ul>Why Is Syncing Taking a Long Time?<ul dir="ltr"><li style="font-size: 18px;">The first time your ring connects to the app, it automatically syncs all existing data, which can take longer than usual.</li><li style="font-size: 18px;">Swipe down on the app&apos;s home screen to manually refresh and sync new data.</li><li style="font-size: 18px;">Typically, syncing between the app and ring takes around 60 seconds.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Always pair and manage your ring through the app rather than your phone&apos;s Bluetooth settings directly, except when troubleshooting a connection as described above.</li><li style="font-size: 18px;">If none of these steps resolve the issue, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

My ring isn't syncing or connecting to the app

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if the app won&apos;t launch, freezes, or closes unexpectedly.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Restart the app: fully close it and reopen it.</li><li style="font-size: 18px;">Restart your phone, then try opening the app again.</li><li style="font-size: 18px;">Check for updates: make sure you&apos;re running the latest version of the app from the App Store or Google Play, as updates often fix stability issues.</li><li style="font-size: 18px;">Check your phone&apos;s OS version is supported (Android 8.0+ or iOS 12.0+), as running an unsupported OS version can cause the app to behave unexpectedly.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">If the app continues to crash after trying the steps above, please contact our customer service team for further support, including details of your phone model and OS version to help us investigate.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

The app won't open or keeps crashing

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains how to reset your ring, which can help resolve certain issues or prepare it to be paired with a different account.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">In the app, go to Settings &#x2192; Smart Device Settings &#x2192; Reset Smart Device.</li><li style="font-size: 18px;">Confirm the reset. This will erase all data stored on the ring itself.</li><li style="font-size: 18px;">A factory reset can help restore normal function if your ring stops recording data properly, such as steps or sleep.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Resetting the ring does not delete your account or any data already synced to the app.</li><li style="font-size: 18px;">A ring can only be linked to one account at a time. Reset it and remove it from your phone&apos;s Bluetooth settings before pairing it with a different account.</li><li style="font-size: 18px;">If resetting doesn&apos;t resolve your issue, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

How do I factory reset my ring?

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains common reasons your ring&apos;s data might seem off, and steps that can help improve accuracy.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Check your profile details: make sure your Gender, Weight, Height, Walking Step Length, and Running Step Length are entered accurately in the app, as these directly affect the accuracy of your calorie, distance, and pace data.</li><li style="font-size: 18px;">Step counts rely on arm movement. For example, sitting in a vehicle without moving your arm won&apos;t register steps, while sitting still but swinging your arm may register steps even without walking.</li><li style="font-size: 18px;">Make sure your ring fits snugly and is worn correctly, as a loose fit can affect the accuracy of heart rate and other sensor-based readings.</li><li style="font-size: 18px;">If a specific metric consistently looks wrong, try resetting your ring via the app: Settings &#x2192; Smart Device Settings &#x2192; Reset Smart Device.</li><li style="font-size: 18px;">Wearing the smart ring correctly is also essential. For more information on this, please click <a href="https://support.sekonda.com/en-GB/7876953-66958b3f1f764e7b99920c6dc9a09b51" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">This product is not a medical device, and the accuracy of its data isn&apos;t intended to match medical or scientific measurement devices.</li><li style="font-size: 18px;">Data shown in third-party apps (like Apple Health or Google Fit/Health Connect) may differ from the app or ring if you use multiple connected devices.</li><li style="font-size: 18px;">If your readings still seem inaccurate after trying the above, please contact our customer service team for further support.</li></ul>

My readings seem inaccurate. what should I do?

My ring is unresponsive or won't turn on

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains expected battery life, and common reasons your ring might be draining faster than expected.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">With a full charge, your ring can last up to 7 days.</li><li style="font-size: 18px;">If notifications are turned on (which uses the vibration motor more frequently) and activity tracking features are used regularly, battery life will typically be shorter. Around 3 to 5 days.</li><li style="font-size: 18px;">A fully charged charging case can recharge your ring up to 5 times before the case itself needs charging again.</li><li style="font-size: 18px;">If your battery is draining faster than expected, try turning off notifications and alarms, as these rely on the vibration motor and can use more power.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Battery life will vary based on individual settings, usage, and environmental factors such as temperature.</li><li style="font-size: 18px;">If your battery life remains unusually short after adjusting your settings, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

How long should my ring's battery last, and mine seems to be draining fast. Why?

We aim to respond within 3 working days.

Opening times:
Monday 08:45 - 16:45 BST
Tuesday 08:45 - 16:45 BST
Wednesday 08:45 - 16:45 BST
Thursday 08:45 - 16:45 BST
Friday 08:00 - 15:30 BST

Shop

Returns

Track An Order

Sekonda

Issues With My Ring

Smart Ring FAQ's

What should I do if my product has just arrived and it isn't working?

The bracelet on my Sekonda watch is too large. How can I adjust it?

The bracelet on my Sekonda watch is too small. How can I adjust it?

How do I know if my Sekonda watch is water resistant?

How can I identify my Sekonda watch?

Where can I find my instructions manual?

How to wear your watch correctly

Can I purchase replacement straps for my Sekonda watch?

Product Information

How to access your instruction manual

Instruction Manuals

How to adjust a folding clasp

How to adjust a sliding clasp

How to adjust a removable link clasp

How to adjust a slide through clasp

What are the standard wrist lengths for Sekonda's strapped watches?

Bracelet Resizing

Do you offer exchanges?

How do I make a return?

What is your returns policy?

When will I get my refund?

Trying to return a Sekonda product purchased from one of our official retailers?

When will my replacement item be sent?

Returns & Refunds

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation & Amendments

Having issues with your smart watch? Have you tried?

Charging advice

What is the battery life?

My smart watch has been charging for a long time but it won't turn on.

How can I turn on my message/notifications on my smart watch?

Cannot create an account?

How do I sync data with the app?

Why is my smart watch not connecting to the Sekonda Smart app?

Why is the Sekonda Smart app crashing?

How can I make the step counter data more accurate on my smart watch?

How do I make my sleep data more accurate?

How do I change the language on my smart watch?

How do I update the time on my smart watch?

How do I amend how long the screen stays on for?

My app statistics won't update

Are Sekonda smart watches waterproof?

Can I remove the screen protector on my smart watch?

Why does the green light flash when I take of my smart watch?

How many alarms can I set?

How do I set the weather location on my smart watch?

How do I change the unit of measurements used on my smart watch?

Does the smart watch make notification sounds?

How do I set my step goal on my smart watch?

Can I have two smart watches connected to the app at the same time?

Can I make calls from my smart watch?

Calories

Step/Distance

How do I use my smart watch as a remote for taking photos?

Active, Active Plus, Motion, Motion Plus, Track, Connect.

How to update Daylight Saving Time (DST)?

Why can’t I receive calls on my smart watch?

Why am I not receiving calendar or email reminders?

Why is my Bluetooth connection unstable or keeps disconnecting?

How do I pair my smart watch with the app?

How does sleep tracking work?

How is heart rate measured on this smart watch?

How do I install or manage watch faces?

How do I set the screen display options?

How do I set up message notifications on my smart watch?

How do I set units of measurement or change the time format?

How do I enable the screen to stay on during Sleep Mode?

Always on display troubleshooting

What is an 'Always on display'?

How do I connect my smart watch to the Strava app?

Active Pro & Motion Pro

Why is my smart watch not connecting to the InfoWear app?

Why is the InfoWear app crashing?

How do I check the GPS signal on my smart watch?

How do I adjust the screen brightness?

Alpine

What is the battery life of this smart watch?

Having problems with downloading the QWatch app?

Why is my smart watch not connecting to the QWatchPro app?

Why is the QWatchPro app crashing?

Flex

Why is my smart watch not connecting to the Sekonda Hybrid app?

How do I align the watch hands?

Hybrid

Track

Why is the Sekonda app crashing?

Active Plus

Motion

'Always on display' troubleshooting

Motion Plus

Motion Pro

Flex Plus

Connect

Smart Watch FAQ's

Setting up the ring & app

Setting up your profile for accurate readings

Supported phones (Android / iOS)

How to charge your smart ring

Pairing with a new phone

Battery life explained

Workout screen explained

Home Screen explained

Removing a device from the app

Getting Started

How to find your ring size

How to use our sizing kit

Which finger should I be wearing the ring on?

My ring is too loose / tight

Sizing & Fit

Sleep

Body Temperature

Heart Rate

Resting Heart Rate

Stress

Fatigue

Mood

Blood Oxygen (Sp02)

Respiratory Rate

PAI (Personal Activity Intelligence) Score

Cycle Tracking

Steps

Calories Burned

Health Features

Connecting to Apple Health

Connecting to Health Connect

Connecting to Strava

Managing Data

Integrations

How to change the language?

How to change from Metric to Imperial?

How to change from Celsius to Fahrenheit?

How to change from 12 hour to 24 hour format?

How to change date format?

How do I start recording an activity?

What are step length, stride length and cadence?

How do I set up / update my profile?

Useful Tips

What is your shipping policy?

My order was marked delivered but it’s not here

How long does shipping take?

What do I do if my item(s) arrives damaged?

Do you ship worldwide?

What do I do if I receive the wrong item in my order?

How much does shipping cost?

How do I track my order?

What should I do if my parcel or items are missing or arrive damaged?

Shipping & Delivery

How do I apply promotion/discount codes?

Where can I find a discount code?

Promotion Terms & Conditions

Promotions

Watch Repairs, Servicing & Spare Parts

Spare Parts, Service & Repair Partners

Smart App

How should I clean my watch?

What should I do if I am wearing my watch every day?

What is water resistancy?

Care Instructions

Can I return earrings?

What material is the jewellery made from?

What if I receive a faulty item?

Can I wear Sekonda jewellery in the shower?

Can I return a gift set that includes earrings?

Why does the colour of my jewellery look different to the images online?

Care instructions and wearing your jewellery

How can I best store my Sekonda jewellery?

How can I clean my Sekonda jewellery?

How can I prevent my Sekonda jewellery from tarnishing?

Are there traces of nickel in Sekonda jewellery?

Jewellery

Contact Form

Contact Us

Guarantee Policy

Guarantee