Overview. Detailed Explanation. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if your ring isn&apos;t charging properly.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Both ring and case should light up when the ring is charging.</li><li style="font-size: 18px;">If the case light on the back of the case is not lighting up, charge the case to ensure the case has adequate charge or try a new USBC cable if the case is still not lighting up.</li><li style="font-size: 18px;">if the case is now charging but the ring is still not lighting up, turn the ring over (180 degrees) and place in the charging case, ensuring the charging point of the ring lines up correctly with the charging point of the case.&#xA0;</li><li style="font-size: 18px;">After the ring has started charging, connect the ring directly via the Sekonda Smart Ring App, while keeping the ring inside the charging case.&#xA0;</li><li style="font-size: 18px;">Do not connect directly via the phone Bluetooth.&#xA0;</li><li style="font-size: 18px;">If the the ring does not display while searching for the devices via the Sekonda Smart Ring App but is in the charging case and the ring charging lights are on, toggle on/off your mobile phones Bluetooth and search again via the Sekonda Smart Ring App.&#xA0;</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">The charging case is not water resistant. Make sure the ring and case are both completely dry before charging.</li><li style="font-size: 18px;">Charge in an environment between 0&#xB0;C and 45&#xB0;C, and avoid charging via a car or other vehicle.</li><li style="font-size: 18px;">Use a power adaptor rated at 5V / 1A. An uncertified or incompatible adapter may cause slow or failed charging.</li><li style="font-size: 18px;">If your ring still isn&apos;t charging after trying the steps above, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

My ring won't charge. What should I do?

Overview. Detailed Explanation. Charge your ring first:. For information on how to reconnect your ring, please click here. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if your ring won&apos;t connect, or shows as connected but isn&apos;t syncing data.</li></ul>Detailed ExplanationCharge your ring first:&#xA0;<ul><li id="isPasted" style="font-size: 18px;">Both ring and case should light up when the ring is charging.</li><li style="font-size: 18px;">If the case light on the back of the case is not lighting up, charge the case to ensure the case has adequate charge or try a new USBC cable if the case is still not lighting up.</li><li style="font-size: 18px;">if the case is now charging but the ring is still not lighting up, turn the ring over (180 degrees) and place in the charging case, ensuring the charging point of the ring lines up correctly with the charging point of the case.&#xA0;</li><li style="font-size: 18px;">After the ring has started charging, connect the ring directly via the Sekonda Smart Ring App, while keeping the ring inside the charging case.&#xA0;</li><li style="font-size: 18px;">Do not connect directly via the phone Bluetooth.&#xA0;</li><li style="font-size: 18px;">If the the ring does not display while searching for the devices via the Sekonda Smart Ring App but is in the charging case and the ring charging lights are on, toggle on/off your mobile phones Bluetooth and search again via the Sekonda Smart Ring App.&#xA0;</li></ul>For information on how to reconnect your ring, please click&#xA0;<a href="https://support.sekonda.com/en-GB/setting-up-the-ring-and-app-7876957" target="_blank" rel="noopener noreferrer">here</a>.Precautions<ul dir="ltr"><li style="font-size: 18px;">Always pair and manage your ring through the app rather than your phone&apos;s Bluetooth settings directly, except when troubleshooting a connection as described above.</li><li style="font-size: 18px;">If none of these steps resolve the issue, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

My ring isn't connecting to the app

Overview. Detailed Explanation. Precautions

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers how to keep your ring clean and comfortable to wear.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Clean your ring regularly with water and dry it with a soft cloth to maintain good functionality and reduce potential skin irritation.</li><li style="font-size: 18px;">If your ring is exposed to salt water, pool water, soapy water, perfume, sunscreen, hand sanitiser, cosmetics, or other chemical products, rinse it with clean water and dry fully afterwards.</li><li style="font-size: 18px;">To help reduce skin irritation: keep the ring clean, keep it dry, avoid wearing it too tight, and give your finger a rest by removing it after extended wear.</li><li style="font-size: 18px;">If you&apos;re struggling to remove your ring, try using soap and cold water while gently twisting it, or raise your hand above your heart to help reduce any swelling as your finger size can vary throughout the day.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">This product is not a medical device and cannot replace professional medical advice.</li><li style="font-size: 18px;">If you experience any skin irritation, or notice any deformity or damage to the ring, remove it immediately and contact our customer service team.</li></ul>

How do I clean and care for my ring?

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains your ring&apos;s water resistance rating and what activities it&apos;s suitable for.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Your ring is water resistant to 50 metres, which withstands pressure equivalent to a depth of 50 metres. For further information on water resistant definitions, please click <a href="https://support.sekonda.com/en-GB/what-is-water-resistancy-1812731" target="_blank" rel="noopener noreferrer">here</a>.</li><li style="font-size: 18px;">It&apos;s suitable for bathing, showering, swimming, snorkelling, and light water sports.</li><li style="font-size: 18px;">It is not suitable for diving or scuba diving.</li><li style="font-size: 18px;">If your ring is exposed to water, always dry it fully with a soft cloth afterwards.</li><li style="font-size: 18px;">If it&apos;s exposed to other liquids such as salt water, pool water, soapy water, perfume, sunscreen, hand sanitiser, or cosmetics; rinse it with clean water and dry fully with a soft cloth.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Salt water and strong chemicals can damage or weaken the ring&apos;s seals over time, especially with repeated exposure.</li><li style="font-size: 18px;">The charging case is not water resistant. Always ensure the ring and case are completely dry before placing the ring on charge.</li></ul>

Is my ring waterproof. Can I shower or swim with it?

Overview<ul dir="ltr"><li style="font-size: 18px;">This article covers steps to try if the app won&apos;t launch, freezes, or closes unexpectedly.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Restart the app: fully close it and reopen it.</li><li style="font-size: 18px;">Restart your phone, then try opening the app again.</li><li style="font-size: 18px;">Check for updates: make sure you&apos;re running the latest version of the app from the App Store or Google Play, as updates often fix stability issues.</li><li style="font-size: 18px;">Check your phone&apos;s OS version is supported (Android 8.0+ or iOS 12.0+), as running an unsupported OS version can cause the app to behave unexpectedly.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">If the app continues to crash after trying the steps above, please contact our customer service team for further support, including details of your phone model and OS version to help us investigate.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

The app won't open or keeps crashing

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains how to reset your ring, which can help resolve certain issues or prepare it to be paired with a different account.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">In the app, go to Settings &#x2192; Smart Device Settings &#x2192; Reset Smart Device.</li><li style="font-size: 18px;">Confirm the reset. This will erase all data stored on the ring itself.</li><li style="font-size: 18px;">A factory reset can help restore normal function if your ring stops recording data properly, such as steps or sleep.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Resetting the ring does not delete your account or any data already synced to the app.</li><li style="font-size: 18px;">A ring can only be linked to one account at a time. Reset it and remove it from your phone&apos;s Bluetooth settings before pairing it with a different account.</li><li style="font-size: 18px;">If resetting doesn&apos;t resolve your issue, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

How do I factory reset my ring?

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains common reasons your ring&apos;s data might seem off, and steps that can help improve accuracy.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">Check your profile details: make sure your Gender, Weight, Height, Walking Step Length, and Running Step Length are entered accurately in the app, as these directly affect the accuracy of your calorie, distance, and pace data.</li><li style="font-size: 18px;">Step counts rely on arm movement. For example, sitting in a vehicle without moving your arm won&apos;t register steps, while sitting still but swinging your arm may register steps even without walking.</li><li style="font-size: 18px;">Make sure your ring fits snugly and is worn correctly, as a loose fit can affect the accuracy of heart rate and other sensor-based readings.</li><li style="font-size: 18px;">If a specific metric consistently looks wrong, try resetting your ring via the app: Settings &#x2192; Smart Device Settings &#x2192; Reset Smart Device.</li><li style="font-size: 18px;">Wearing the smart ring correctly is also essential. For more information on this, please click <a href="https://support.sekonda.com/en-GB/7876953-66958b3f1f764e7b99920c6dc9a09b51" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">This product is not a medical device, and the accuracy of its data isn&apos;t intended to match medical or scientific measurement devices.</li><li style="font-size: 18px;">Data shown in third-party apps (like Apple Health or Google Fit/Health Connect) may differ from the app or ring if you use multiple connected devices.</li><li style="font-size: 18px;">If your readings still seem inaccurate after trying the above, please contact our customer service team for further support.</li></ul>

My readings seem inaccurate. what should I do?

My ring is unresponsive or won't turn on

Overview<ul dir="ltr"><li style="font-size: 18px;">This article explains expected battery life, and common reasons your ring might be draining faster than expected.</li></ul>Detailed Explanation<ul dir="ltr"><li style="font-size: 18px;">With a full charge, your ring can last up to 7 days.</li><li style="font-size: 18px;">If notifications are turned on (which uses the vibration motor more frequently) and activity tracking features are used regularly, battery life will typically be shorter. Around 3 to 5 days.</li><li style="font-size: 18px;">A fully charged charging case can recharge your ring up to 5 times before the case itself needs charging again.</li><li style="font-size: 18px;">If your battery is draining faster than expected, try turning off notifications and alarms, as these rely on the vibration motor and can use more power.</li></ul>Precautions<ul dir="ltr"><li style="font-size: 18px;">Battery life will vary based on individual settings, usage, and environmental factors such as temperature.</li><li style="font-size: 18px;">If your battery life remains unusually short after adjusting your settings, please contact our customer service team for further support.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

How long should my ring's battery last, and mine seems to be draining fast. Why?

We aim to respond within 3 working days.

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What should I do if my product has just arrived and it isn't working?

The bracelet on my Sekonda watch is too large. How can I adjust it?

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My app statistics won't update

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Active, Active Plus, Motion, Motion Plus, Track, Connect.

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Alpine

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