We aim to respond within 3 working days.

Opening times:
Monday 08:45 - 16:45 BST
Tuesday 08:45 - 16:45 BST
Wednesday 08:45 - 16:45 BST
Thursday 08:45 - 16:45 BST
Friday 08:00 - 15:30 BST

Shop

Returns

Track An Order

Sekonda

You can set up to five alarms on your Sekonda Active Go Smart Watch.To set or manage alarms:<ol style="list-style-type: decimal;margin-left: 26px;"><li style="font-size: 18px;">Swipe right from the home screen to open the function list</li><li style="font-size: 18px;">Scroll to and tap &#x201C;Alarms&#x201D;</li><li style="font-size: 18px;">Turn alarms on or off, or delete existing alarms</li></ol>Once set, alarms will activate on your smart watch at the specified times, even if your phone is not nearby.(Relevant SKUs: 30287, 30288)

You can set up to five alarms on your Sekonda Active Go Smart Watch. To set or manage alarms:. Once set, alarms will activate on your smart watch at the specified times, even if your phone is not nearby. (Relevant SKUs: 30287, 30288)

How many alarms can I set?

Smart Watch FAQ's

Active Go

What should I do if my product has just arrived and it isn't working?

The bracelet on my Sekonda watch is too large. How can I adjust it?

The bracelet on my Sekonda watch is too small. How can I adjust it?

How do I know if my Sekonda watch is water resistant?

How can I identify my Sekonda watch?

Where can I find my instructions manual?

How to wear your watch correctly

Can I purchase replacement straps for my Sekonda watch?

Product Information

How to access your instruction manual

Instruction Manuals

My ring won't charge. What should I do?

My ring isn't connecting to the app

How do I clean and care for my ring?

Is my ring waterproof. Can I shower or swim with it?

The app won't open or keeps crashing

How do I factory reset my ring?

My readings seem inaccurate. what should I do?

My ring is unresponsive or won't turn on

How long should my ring's battery last, and mine seems to be draining fast. Why?

Issues With My Ring

Setting up the ring & app

Setting up your profile for accurate readings

Supported phones (Android / iOS)

How to charge your smart ring

Pairing with a new phone

Battery life explained

Workout screen explained

Home Screen explained

Removing a device from the app

Getting Started

How to change the language?

How to change from Metric to Imperial?

How to change from Celsius to Fahrenheit?

How to change from 12 hour to 24 hour format?

How to change date format?

How do I start recording an activity?

What are step length, stride length and cadence?

How do I set up / update my profile?

How to Dry Your Finger and Ring After Washing Hands

How to take a Manual Measurements

Can I Wear My Ring in the Sauna?

Useful Tips

How to find your ring size

How to use our sizing kit

Which finger should I be wearing the ring on?

My ring is too loose / tight

Sizing & Fit

Sleep

Body Temperature

Heart Rate

Resting Heart Rate

Stress

Fatigue

Mood

Blood Oxygen (Sp02)

Respiratory Rate

PAI (Personal Activity Intelligence) Score

Cycle Tracking

Steps

Calories Burned

Health Features

Connecting to Apple Health

Connecting to Health Connect

Connecting to Strava

Managing Data

Integrations

Smart Ring FAQ's

Having issues with your smart watch? Have you tried?

Charging advice

What is the battery life?

My smart watch has been charging for a long time but it won't turn on.

How can I turn on my message/notifications on my smart watch?

Cannot create an account?

How do I sync data with the app?

Why is my smart watch not connecting to the Sekonda Smart app?

Why is the Sekonda Smart app crashing?

How can I make the step counter data more accurate on my smart watch?

How do I make my sleep data more accurate?

How do I change the language on my smart watch?

How do I update the time on my smart watch?

How do I amend how long the screen stays on for?

My app statistics won't update

Are Sekonda smart watches waterproof?

Can I remove the screen protector on my smart watch?

Why does the green light flash when I take of my smart watch?

How do I set the weather location on my smart watch?

How do I change the unit of measurements used on my smart watch?

Does the smart watch make notification sounds?

How do I set my step goal on my smart watch?

Can I have two smart watches connected to the app at the same time?

Can I make calls from my smart watch?

Calories

Step/Distance

How do I use my smart watch as a remote for taking photos?

Active, Active Plus, Motion, Motion Plus, Track, Connect.

How to update Daylight Saving Time (DST)?

Why can’t I receive calls on my smart watch?

Why am I not receiving calendar or email reminders?

Why is my Bluetooth connection unstable or keeps disconnecting?

How do I pair my smart watch with the app?

How does sleep tracking work?

How is heart rate measured on this smart watch?

How do I install or manage watch faces?

How do I set the screen display options?

How do I set up message notifications on my smart watch?

How do I set units of measurement or change the time format?

How do I enable the screen to stay on during Sleep Mode?

Always on display troubleshooting

What is an 'Always on display'?

How do I connect my smart watch to the Strava app?

Active Pro & Motion Pro

Why is my smart watch not connecting to the InfoWear app?

Why is the InfoWear app crashing?

How do I check the GPS signal on my smart watch?

How do I adjust the screen brightness?

Alpine

What is the battery life of this smart watch?

Having problems with downloading the QWatch app?

Why is my smart watch not connecting to the QWatchPro app?

Why is the QWatchPro app crashing?

Flex

Why is my smart watch not connecting to the Sekonda Hybrid app?

How do I align the watch hands?

Hybrid

Track

Why is the Sekonda app crashing?

Active Plus

Motion

'Always on display' troubleshooting

Motion Plus

Motion Pro

Flex Plus

Connect

My smart watch has been charging for a long time but it won’t turn on.

My app statistics won’t update

Why does the green light flash when I take off my smart watch?

Steps & Distance

Motion Go

What is your shipping policy?

My order was marked delivered but it’s not here

How long does shipping take?

What do I do if my item(s) arrives damaged?

Do you ship worldwide?

What do I do if I receive the wrong item in my order?

How much does shipping cost?

How do I track my order?

What should I do if my parcel or items are missing or arrive damaged?

Shipping & Delivery

Do you offer exchanges?

How do I make a return?

What is your returns policy?

When will I get my refund?

Trying to return a Sekonda product purchased from one of our official retailers?

How many alarms can I set?Updated an hour ago