My app statistics won’t updateUpdated an hour ago

If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:

1. Ensure continuous heart rate monitoring is enabled
   • Open the Sekonda Smart app, tap the watch icon in the bottom right of the screen, and make sure Health monitoring is turned on.
   • Also ensure that this setting is enabled on your smart watch: swipe down from the home screen, tap the cog, then tap “Health monitoring”.
2. Sync your smart watch with the app
   • From the home screen of the Sekonda Smart app, swipe down to manually sync your watch data with the app.

Once these steps are completed, your updated statistics should appear in the app. If the issue persists, try restarting both your watch and smartphone, and repeat the sync process.

For additional support, please contact our customer service team.

(Relevant SKUs: 30287, 30288)