My app statistics won’t updateUpdated an hour ago

If your health and activity statistics are not updating in the Sekonda Move app, please check the following:

1. Ensure continuous heart rate monitoring is enabled
   • Open the Sekonda Move app, tap the cog icon in the bottom right of the screen, go to Fitness & wellbeing → Auto monitoring, and make sure Heart Rate Detection is turned on.
   • Also ensure that this setting is enabled on your smart watch: swipe down from the home screen, tap the cog, then go to “Health Management” → “Health Monitoring”.
2. Sync your smart watch with the app
   • From the home screen of the Sekonda Move app, swipe down to manually sync your watch data with the app.

Once these steps are completed, your updated statistics should appear in the app. If the issue persists, try restarting both your watch and smartphone, and repeat the sync process.

For additional support, please contact our customer service team.

(Relevant SKUs: 30289, 30290)