My app statistics won't updateUpdated 6 hours ago

Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect.

If your health and activity statistics are not updating in the Sekonda Smart app, please check the following:

1. Ensure the 24-Hour Heart Rate Monitoring is enabled

   • Open the Sekonda Smart app and make sure the 24HR Heart Rate switch is turned on.

   • Also ensure that this setting is enabled on your smart watch.

2. Sync your smart watch with the app

   • From the home screen of the Sekonda Smart app, swipe down to manually sync your watch data with the app.

Once these steps are completed, your updated statistics should appear in the app. If the issue persists, try restarting both your watch and smartphone, and repeat the sync process.

For additional support, please contact our customer service team.

(Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005, 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054, 30220, 30221, 30223, 30224, 30225, 40664, 40665, 40666, 40667, 40622, 40623, 40624, 40625, 49058, 30155, 30177, 30178, 30179, 30226, 30227, 30169, 30170, 30171, 30279, 30280)