My readings seem inaccurate. what should I do?Updated a month ago

Overview

• This article explains common reasons your ring's data might seem off, and steps that can help improve accuracy.

Detailed Explanation

• Check your profile details: make sure your Gender, Weight, Height, Walking Step Length, and Running Step Length are entered accurately in the app, as these directly affect the accuracy of your calorie, distance, and pace data.
• Step counts rely on arm movement. For example, sitting in a vehicle without moving your arm won't register steps, while sitting still but swinging your arm may register steps even without walking.
• Make sure your ring fits snugly and is worn correctly, as a loose fit can affect the accuracy of heart rate and other sensor-based readings.
• If a specific metric consistently looks wrong, try resetting your ring via the app: Settings → Smart Device Settings → Reset Smart Device.
• Wearing the smart ring correctly is also essential. For more information on this, please click here.

Precautions

• This product is not a medical device, and the accuracy of its data isn't intended to match medical or scientific measurement devices.
• Data shown in third-party apps (like Apple Health or Google Fit/Health Connect) may differ from the app or ring if you use multiple connected devices.
• If your readings still seem inaccurate after trying the above, please contact our customer service team for further support.