My ring isn't syncing or connecting to the appUpdated a month ago

Overview

• This article covers steps to try if your ring won't connect, or shows as connected but isn't syncing data.

Detailed Explanation

• Wake up your phone: standby mode can cause Bluetooth disconnections. Wake your phone and try again.
• On iOS, the app may be closed automatically by the system if it's left running in the background, which can disconnect Bluetooth. Restart the app to resume syncing.
• If the app shows your ring as connected but no data (time, steps, or activity) is syncing, this may be due to a broken connection. Try removing and reconnecting the Bluetooth pairing:
  • In the app: go to Settings → Disconnect Device.
  • On your phone: go to Settings → Bluetooth, tap the info icon next to your ring's name, then select "Forget This Device."
  • Reconnect your phone and ring through the app as normal.
• If the connection still fails, try turning Bluetooth off and back on, or close and restart the app.
• If you're syncing for the first time, this may simply take longer, please see below.

Why Is Syncing Taking a Long Time?

• The first time your ring connects to the app, it automatically syncs all existing data, which can take longer than usual.
• Swipe down on the app's home screen to manually refresh and sync new data.
• Typically, syncing between the app and ring takes around 60 seconds.

Precautions

• Always pair and manage your ring through the app rather than your phone's Bluetooth settings directly, except when troubleshooting a connection as described above.
• If none of these steps resolve the issue, please contact our customer service team for further support.

If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.