My smart watch has been charging for a long time but it won’t turn on.Updated an hour ago

If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device.

To ensure effective charging:

• Make sure the magnetic USB cable is securely attached to the back of the watch.
• Use a certified USB power adapter wherever possible, as it provides a consistent and sufficient current for charging.
• Charging from a computer is our recommended method, however the USB output may deliver a lower current, which can significantly increase charging time, especially when the battery is completely drained.

Once your watch has charged, press and hold the top button for 5 seconds to turn it on.

If your watch still doesn’t turn on after extended charging with a suitable power source, please contact our customer service team for further assistance.

(Relevant SKUs: 30287, 30288)