The app won't open or keeps crashingUpdated a month ago

Overview

• This article covers steps to try if the app won't launch, freezes, or closes unexpectedly.

Detailed Explanation

• Restart the app: fully close it and reopen it.
• Restart your phone, then try opening the app again.
• Check for updates: make sure you're running the latest version of the app from the App Store or Google Play, as updates often fix stability issues.
• Check your phone's OS version is supported (Android 8.0+ or iOS 12.0+), as running an unsupported OS version can cause the app to behave unexpectedly.

Precautions

• If the app continues to crash after trying the steps above, please contact our customer service team for further support, including details of your phone model and OS version to help us investigate.

If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.