We aim to respond within 2-3 working days.
Opening times:
Monday 08:45 - 16:45 BST
Tuesday 08:45 - 16:45 BST
Wednesday 08:45 - 16:45 BST
Thursday 08:45 - 16:45 BST
Friday 08:00 - 15:30 BST

Shop

Returns

Track An Order

Sekonda

<p>If you receive a faulty item, please contact our customer services team via the <a href="https://www.sekonda.com/contact-us" style=" text-decoration: none;" id="isPasted"></a><a href="https://contact.gorgias.help/forms/7nyuzp6b" target="_blank" rel="noopener noreferrer">contact form</a> and include your order number and an image or video of the fault.</p>

If you receive a faulty item, please contact our customer services team via the contact form and include your order number and an image or video of the fault.

What if I receive a faulty item?

Jewellery

What should I do if my watch has just arrived and it isn't working?

The bracelet on my Sekonda watch is too large. How can I adjust it?

The bracelet on my Sekonda watch is too small. How can I adjust it?

How do I know if my Sekonda watch is water resistant?

How can I identify my Sekonda watch?

Where can I find my instructions manual?

Product Information

What is your cancellation policy?

Can I edit or add anything to my order?

Order Cancellation / Amendments

What is your shipping policy?

My order was marked delivered but it’s not here

How long does shipping take?

What do I do if my item(s) arrives damaged?

Do you ship worldwide?

What do I do if I receive the wrong item in my order?

How much does shipping cost?

Do you offer expedited shipping?

How do I track my order?

What if my package gets lost or arrives damaged?

Do you offer Free Shipping?

Shipping & Delivery

Do you offer exchanges?

How do I make a return?

What is your returns policy?

When will I get my refund?

Trying to return a Sekonda product purchased from one of our official retailers?

Returns & Refunds

Having issues with your smart watch? Have you tried?

Charging advice

What is the battery life?

My smart watch has been charging for a long time but it won't turn on.

How can I turn on my message/notifications on my smart watch?

Cannot create an account?

How do I sync data with the app?

Why is my smart watch not connecting to the Sekonda Smart app?

Why is the Sekonda Smart app crashing?

How can I make the step counter data more accurate on my smart watch?

How do I make my sleep data more accurate?

How do I change the language on my smart watch?

How do I update the time on my smart watch?

How do I amend how long the screen stays on for?

My app statistics won't update

Are Sekonda smart watches waterproof?

Can I remove the screen protector on my smart watch?

Why does the green light flash when I take of my smart watch?

How many alarms can I set?

How do I set the weather location on my smart watch?

How do I change the unit of measurements used on my smart watch?

Does the smart watch make notification sounds?

How do I set my step goal on my smart watch?

Can I have two smart watches connected to the app at the same time?

Can I make calls from my smart watch?

Calories

Step/Distance

How do I use my smart watch as a remote for taking photos?

Active, Active Plus, Motion, Motion Plus, Track, Connect.

How to update Daylight Saving Time (DST)?

Why can’t I receive calls on my smart watch?

Why am I not receiving calendar or email reminders?

Why is my Bluetooth connection unstable or keeps disconnecting?

How do I pair my smart watch with the app?

How does sleep tracking work?

How is heart rate measured on this smart watch?

How do I install or manage watch faces?

How do I set the screen display options?

How do I set up message notifications on my smart watch?

How do I set units of measurement or change the time format?

How do I enable the screen to stay on during Sleep Mode?

Always on display troubleshooting

What is an 'Always on display'?

How do I connect my smart watch to the Strava app?

Active Pro & Motion Pro

Why is my smart watch not connecting to the InfoWear app?

Why is the InfoWear app crashing?

How do I check the GPS signal on my smart watch?

How do I adjust the screen brightness?

Alpine

What is the battery life of this smart watch?

Having problems with downloading the QWatch app?

Why is my smart watch not connecting to the QWatchPro app?

Why is the QWatchPro app crashing?

Flex

Why is my smart watch not connecting to the Sekonda Hybrid app?

How do I align the watch hands?

Hybrid

Smart Watch FAQ's

How do I apply promotion/discount codes?

Where can I find a discount code?

Promotions

How long is my Sekonda watch guaranteed for?

Is the Sekonda watch battery, strap and bracelet covered by the guarantee?

Guarantee

What material is the jewellery made from?

Can I wear Sekonda jewellery in the shower?

Can I return a gift set that includes earrings?

Why does the colour of my jewellery look different to the images online?

Care instructions and wearing your jewellery

How can I best store my Sekonda jewellery?

How can I clean my Sekonda jewellery?

How can I prevent my Sekonda jewellery from tarnishing?

Are there traces of nickel in Sekonda jewellery?

How should I clean my watch?

What should I do if I am wearing my watch every day?

What is water resistancy?

Care Instructions

Smart App

What if I receive a faulty item?Updated 15 days ago