Why can’t I receive calls on my smart watch?Updated 6 hours ago

Relevant models: Active Pro & Motion Pro.

Ensure the following:

• Bluetooth is enabled and your watch is connected to your phone.

• The Sekonda Pro app has permission to access Bluetooth and Location Services.

• In the app, go to Profile → My Watch → Call and toggle Receive Calls on.

• Maintain a strong connection (within 10 meters and with minimal obstruction).

• Check that 'Do Not Disturb' is turned off and your watch isn't charging.

If you are still having issues with receiving calls after following the steps above, please contact our customer service team by clicking here.

(Relevant SKUs: 30238, 30239, 30240, 30241).