Why is my Bluetooth connection unstable or keeps disconnecting?Updated 5 hours ago

Relevant models: Active Pro & Motion Pro.

If your Bluetooth is not connecting, please try the following: 

• Keep the watch and phone within 10 meters.

• Avoid signal-blocking obstacles like walls or metal.

• Restart Bluetooth on your phone and reconnect.

• Keep the Sekonda Smart app running in the background.

• Ensure app permissions are fully granted (especially Location on Android).

• Update your watch firmware, app, and phone OS to the latest version.

If you’ve tried all of the above and are still experiencing problems, please contact our customer service team for further support.

(Relevant SKUs: 30238, 30239, 30240, 30241).