Why is my smart watch not connecting to the Sekonda Smart app?Updated 5 hours ago

Relevant models: Active, Active Plus, Motion, Motion Plus, Track, Connect.

If you're having trouble connecting your Sekonda Smart Watch to the Sekonda Smart app, please check the following:

• Check smartphone compatibility
  Ensure your device meets the required operating system for your watch model:

  • Active: Android 5.1+ or iOS 10.0+
  • Active Plus: Android 7.0+ or iOS 12.0+
  • Motion: Android 5.1+ or iOS 10.0+
  • Motion Plus: Android 7.1+ or iOS 12.0+
  • Track: Android 7.1+ or iOS 12.0+
  • Connect: Android 7.0+ or iOS 12.0+

• Enable Bluetooth
  Make sure your smartphone’s Bluetooth is turned on and the device is discoverable.

• Update the Sekonda Smart app
  Verify that you have the latest version of the Sekonda Smart app installed from the App Store or Google Play.

• Pairing tip
  If you’re still unable to connect, try placing your smart watch directly on your phone’s screen during the pairing process. This can help establish a faster and stronger Bluetooth connection.

If the issue continues, we recommend restarting both devices and attempting the connection again. For further help, please contact our customer service team.

(Relevant SKUs: 1909, 1910, 1911, 1912, 1993, 1994, 39005, 30009, 30010, 30013, 30014, 30015, 30050, 30053, 30054, 30220, 30221, 30223, 30224, 30225, 40664, 40665, 40666, 40667, 40622, 40623, 40624, 40625, 49058, 30155, 30177, 30178, 30179, 30226, 30227, 30169, 30170, 30171, 30279, 30280).