Standard delivery uses Royal Mail 48 hour tracked - we aim to deliver within 2-5 working days, and is free on orders over £20 to UK postcodes*. Next day delivery uses Royal Mail 24 hour tracked and is £5.99. Order before 2pm Monday - Friday to receiv
If your order has been marked as delivered but hasn’t arrived, we recommend taking the following steps:. Check around your property for a safe place where the parcel may have been left. Ask neighbours or building management in case they accepted the
Delivery times may vary depending on the destination and the shipping method selected at checkout. Please see our delivery options below:. Standard Delivery – Arrives within 3–5 business days. Next Day Delivery – Arrives within 1–2 business days. Ord
Firstly, we’re sorry your item(s) have damage. Please contact us with an image of your damaged item and any affected packaging for further assistance. We aim to response within 2-3 working days. While we may not be able to guarantee your exact order
Currently, we only ship to addresses within mainland UK, however, we do sell our products via Amazon or other major retails who may deliver to your location.
We’re very sorry if you’ve received an incorrect item. Please get in touch with our Customer Service team, and we’ll do our best to resolve this promptly. To help us assist you efficiently, please include the following in your email:. A clear photo o
Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery – Free on orders over £20. Arrives within 3–5 business days. Next Day Delivery – £5.99. Arrives within 1
Shipping prices vary based on your selected delivery method and destination. Please see our current UK delivery options below:. Standard Delivery – Free on orders over £20. Arrives within 3–5 business days. Next Day Delivery – £5.99. Arrives within 1
Once your order has been placed and processed, you’ll receive a confirmation email containing your order details, including a tracking number and a link to our tracking page. You can click on the tracking link provided, or enter your tracking number
At Sekonda, we’re committed to ensuring your order arrives safely and in perfect condition. If something goes wrong, we're here to help. Lost PackagesIf you believe your parcel has been lost in transit, please contact our Customer Service team by cli
We offer free shipping on all orders over £20, after discount:. Standard Delivery – Free on orders over £20. Arrives within 3–5 business days.