My ring isn't connecting to the appUpdated 5 minutes ago

Overview

• This article covers steps to try if your ring won't connect, or shows as connected but isn't syncing data.

Detailed Explanation

Charge your ring first: 

• Both ring and case should light up when the ring is charging.
• If the case light on the back of the case is not lighting up, charge the case to ensure the case has adequate charge or try a new USBC cable if the case is still not lighting up.
• if the case is now charging but the ring is still not lighting up, turn the ring over (180 degrees) and place in the charging case, ensuring the charging point of the ring lines up correctly with the charging point of the case. 
• After the ring has started charging, connect the ring directly via the Sekonda Smart Ring App, while keeping the ring inside the charging case. 
• Do not connect directly via the phone Bluetooth. 
• If the the ring does not display while searching for the devices via the Sekonda Smart Ring App but is in the charging case and the ring charging lights are on, toggle on/off your mobile phones Bluetooth and search again via the Sekonda Smart Ring App. 

For information on how to reconnect your ring, please click here.

Precautions

• Always pair and manage your ring through the app rather than your phone's Bluetooth settings directly, except when troubleshooting a connection as described above.
• If none of these steps resolve the issue, please contact our customer service team for further support.

If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking here.