Pairing with a new phoneUpdated 12 days ago

Overview

• This article explains how to move your smart ring from one phone to another.

Detailed Explanation

• A ring can only be actively connected to one phone at a time, so it needs to be unpaired from your old phone before pairing with a new one.
• On your old phone: in the app, go to Settings → Disconnect Device, then confirm.
• On your old phone: due to iOS design, your iPhone and the ring also have a separate dedicated Bluetooth connection. Go to your iPhone Settings → Bluetooth, locate the device, click on the 'i' icon, select "Forget This Device", and confirm. 
• Confirm the ring and phone have adequate battery. Make sure the ring is near your new phone and isn't still paired or connected to another device.
• On your new phone: make sure your phones Bluetooth is switched on. Go to your phones settings → Bluetooth and toggle this on.
• In the Sekonda Smart Ring app on your new phone, go to Settings → Add New Device, then follow the on-screen prompts to complete pairing.
• For further information regarding setting up your smart ring, please click here.

Precautions

• Always unpair the ring from your old phone first. Including removing it from that phone's Bluetooth settings before pairing with a new one, to avoid connection issues.
• If you connect to the ring directly via your phone's Bluetooth this will not work. You need to connect the ring via the Sekonda Smart Ring App. 
• If the ring won't pair with the new phone, it may still be linked to the old device; double check both the app and Bluetooth settings on the old phone.