Overview. Detailed Explanation. For information on how to make your data more accurate, please click here. Precautions. If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking

Overview<ul dir="auto" data-sourcepos="4:1-4:85;49-133"><li data-sourcepos="4:1-4:85;49-133" style="font-size: 18px;">This article explains how to pair your smart ring with the app for the first time.</li></ul>Detailed Explanation<ul dir="auto" data-sourcepos="7:1-13:87;160-943"><li data-sourcepos="7:1-7:140;160-299" style="font-size: 18px;">Download the app. Search for &quot;Sekonda Smart Ring&quot; in your phone&apos;s app store, or scan the QR code provided with your ring.</li><li data-sourcepos="7:1-7:140;160-299" style="font-size: 18px;">Make sure your smart ring is charged by placing it in the charging case for 2 hours.&#xA0;</li><li data-sourcepos="8:1-8:55;300-354" style="font-size: 18px;">Make sure your ring is near your phone during setup.</li><li data-sourcepos="9:1-9:140;355-494" style="font-size: 18px;">Make sure your ring is not currently paired or connected to another phone. In some cases, you may need to fully reset the ring and retry (for example if you have purchased a new phone)</li><li data-sourcepos="10:1-10:180;495-674" style="font-size: 18px;">Open your phone&apos;s Settings app and make sure Bluetooth is switched on.</li><li data-sourcepos="11:1-11:47;675-721" style="font-size: 18px;">In the Smart Ring app, go to Settings &#x2192; Add New Device.</li><li data-sourcepos="11:1-11:47;675-721" style="font-size: 18px;">Look for &quot;SekondaSR&quot; in the list of Bluetooth names. Select this to connect to your smart ring.</li><li data-sourcepos="13:1-13:87;857-943" style="font-size: 18px;">Follow the prompts on your phone to complete pairing and connection.</li></ul>For information on how to make your data more accurate, please click <a href="https://support.sekonda.com/en-GB/setting-up-your-profile-for-accurate-readings-8502294" target="_blank" rel="noopener noreferrer">here</a>.Precautions<ul dir="auto" data-sourcepos="16:1-18:134;961-1316"><li data-sourcepos="17:1-17:135;1048-1182" style="font-size: 18px;">A ring can only be actively connected to one phone at a time. Disconnect it from any previous device before pairing with a new one.</li><li data-sourcepos="18:1-18:134;1183-1316" style="font-size: 18px;">Keep the ring within Bluetooth range of your phone throughout setup, and ensure it has sufficient charge to avoid pairing failures.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

Setting up the ring & app

The app will request your Gender, Weight, Height, Walking Step Length and Running Step Length. If you do not know your Walking / Running Step Length, the app will generate this based on your height input. These metrics are essential for the ring to p

The app will request your Gender, Weight, Height, Walking Step Length and Running Step Length. If you do not know your Walking / Running Step Length, the app will generate this based on your height input.&#xA0;These metrics are essential for the ring to provide accurate data. Here&apos;s why: Gender: Calorie and metabolic rate calculations use different constants for men and women, reflecting average differences in muscle mass and metabolic rate. If you do not select your gender this will default to the preset gender. Calorie burn estimates may run high or low depending on your actual physiology.Weight:&#xA0;Weight is a direct input into calorie burn calculations. Moving a heavier body costs more energy than moving a lighter one, for both resting (BMR) and active calories. It&apos;s arguably the single biggest lever on calorie accuracy; even a few kg off can meaningfully skew daily totals.Height:&#xA0;Height feeds into BMR alongside weight, and it&apos;s used to estimate a default stride length if you haven&apos;t set one manually. On its own it has a smaller effect than weight, but it also acts as a sanity check for other calculations (like pace/distance) when your personal stride values aren&apos;t provided.Walking Step Length:&#xA0;Distance and pace while walking are calculated by multiplying your step count by your stride length. If this defaults to a population average, your distance and pace readings can be off, especially if you&apos;re notably taller/shorter than average or have a longer/shorter natural stride.Running Step Length:&#xA0;Running stride is significantly longer than walking stride, so it needs its own value rather than reusing the walking one. Without it, distance and pace during runs are estimated using either the walking stride or a generic running average, which can meaningfully under- or overstate how far and how fast you actually ran.If you missed this introductory set up screen, go to My Profile in the settings tab on the app and enter your Gender, Weight, Height, Walking Step Length, and Running Step Length.

Setting up your profile for accurate readings

Overview. Detailed Explanation. Important. Precautions

Overview<ul dir="ltr" data-sourcepos="4:1-4:107;49-155"><li data-sourcepos="4:1-4:107;49-155" style="font-size: 18px;">This article covers which phones are compatible with the app, and how to download and connect your ring.</li></ul>Detailed Explanation<ul dir="ltr" data-sourcepos="7:1-15:139;182-798"><li data-sourcepos="7:1-9:38;182-300" style="font-size: 18px;">The app works on the following smartphones:<ul dir="ltr" data-sourcepos="8:3-9:38;230-300" style="font-size: initial;"><li data-sourcepos="8:3-8:35;230-262" style="font-size: 18px;">Android version 8.0 and above.</li><li data-sourcepos="9:3-9:38;265-300" style="font-size: 18px;">Apple iOS version 12.0 and above.</li></ul></li><li data-sourcepos="10:1-10:127;301-427" style="font-size: 18px;">To download the app, search for &quot;Sekonda Smart Ring&quot; in your phone&apos;s app store, or scan the QR code provided with your ring.</li><li data-sourcepos="10:1-10:127;301-427" style="font-size: 18px;">For information on how to connect and set up your smart ring, please click <a href="https://support.sekonda.com/en-GB/setting-up-the-ring-and-app-7876957" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>Important<ul dir="ltr" data-sourcepos="18:1-20:84;814-1068"><li data-sourcepos="18:1-18:102;814-915" style="font-size: 18px;">Do not pair the ring directly via your phone&apos;s Bluetooth settings. Always pair it through the app.</li><li data-sourcepos="19:1-19:69;916-984" style="font-size: 18px;">Do not turn off Bluetooth in your phone&apos;s settings once connected.</li><li data-sourcepos="20:1-20:84;985-1068" style="font-size: 18px;">Accept the app&apos;s permissions if you&apos;d like to receive notifications from the app.</li><li data-sourcepos="20:1-20:84;985-1068" style="font-size: 18px;">Make sure that your Smart Ring is within Bluetooth distance from your phone.</li></ul>Precautions<ul dir="ltr" data-sourcepos="23:1-25:128;1086-1396"><li data-sourcepos="24:1-24:96;1173-1268" style="font-size: 18px;">Using an unsupported OS version may prevent the app from installing or functioning correctly.</li><li data-sourcepos="25:1-25:128;1269-1396" style="font-size: 18px;">If the app can&apos;t find your ring, check that Bluetooth is switched on and that the ring isn&apos;t still paired with another phone.</li></ul>

Supported phones (Android / iOS)

Overview. Detailed Explanation. Things to try if your ring or charging case is not charging:. Charging Lights Explained. The indicator light on the charging case is located next to the USB-C port. Charging the case:. Charging the case and ring at the

Overview<ul dir="auto" data-sourcepos="4:1-4:90;40-129"><li data-sourcepos="4:1-4:90;40-129" style="font-size: 18px;">This article covers how to charge your ring, including what to do if it won&apos;t power on.</li></ul>Detailed Explanation<ul dir="auto" data-sourcepos="7:1-11:260;156-997"><li data-sourcepos="7:1-7:169;156-324" id="isPasted" style="font-size: 18px;">Place the ring into the charging case, aligning the charging port with the charging pin. The contacts are magnetic, and the ring will vibrate when it&apos;s in the correct position.</li><li data-sourcepos="8:1-8:211;325-535" style="font-size: 18px;">Connect the charger: plug the charging case into a working power source (e.g. wall adapter, USB port) using the USB-C cable provided. The ring can charge while it&apos;s sat in the case, so you don&apos;t need to remove it first.</li><li data-sourcepos="9:1-9:89;536-624" style="font-size: 18px;">The ring will emit a red light while charging.</li><li data-sourcepos="13:1-13:171;961-1131" style="font-size: 18px;" id="isPasted">You can view the charge percentage of your ring by connecting to the app and checking your home screen for battery icon.&#xA0;</li><li data-sourcepos="15:1-15:91;1102-1192" style="font-size: 18px;" id="isPasted">To receive notifications about charging, please ensure that you have enabled Sekonda Smart Ring App notifications on you phone settings after downloading the App.</li><li data-sourcepos="10:1-10:143;625-767" style="font-size: 18px;">The LED on the back of the case will turn green once the case itself is fully charged; this is separate from the ring&apos;s own charging light.</li><li data-sourcepos="11:1-11:74;768-841" style="font-size: 18px;">Leave the case connected to power for around 2 hours for a full charge.</li><li data-sourcepos="13:1-13:171;961-1131" id="isPasted" style="font-size: 18px;">We recommend fully charging your ring before you start using it day-to-day.</li></ul>Things to try if your ring or charging case is not charging:&#xA0;<ul dir="auto" data-sourcepos="7:1-11:260;156-997"><li data-sourcepos="14:1-14:125;1132-1256" style="font-size: 18px;">If the ring does not flash when connected, it may not be positioned correctly on the charging point. Please reposition until the ring light comes on.&#xA0;</li><li data-sourcepos="14:1-14:125;1132-1256" style="font-size: 18px;">Try a different USB-C cable to charge the case.&#xA0;</li><li data-sourcepos="14:1-14:125;1132-1256" style="font-size: 18px;">If your ring isn&apos;t charging after following the steps above, please contact our customer service team for further support by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>Charging Lights ExplainedThe indicator light on the charging case is located next to the USB-C port.Charging the case:<ul><li style="font-size: 18px;">Flashing red light on case = Case is charging</li><li style="font-size: 18px;">Solid red light on case =&#xA0;Case is fully charged</li></ul>Charging the case and ring at the same time:<ul><li style="font-size: 18px;">Flashing red light on case = Case is charging</li><li style="font-size: 18px;">Solid red light on case = Case is fully charged</li></ul>Charging the ring only (via case):<ul><li style="font-size: 18px;">Flashing green light on case =&#xA0;Ring is charging</li><li style="font-size: 18px;">Green light turns off on case = Ring is fully charged</li></ul>Note: If the case does not show any light when initially connecting to the ring, the case is dead.Ring indicator (inside the ring)The ring light will also give charging indications.Red light = Ring is charging5 minute green light = Ring is fully chargedLight is off after charging = Ring has fully chargedPrecautions<ul dir="auto" data-sourcepos="14:1-16:119;1015-1311"><li data-sourcepos="15:1-15:91;1102-1192" style="font-size: 18px;">Make sure the ring has enough charge before sleep, so sleep data isn&apos;t missed overnight.</li><li data-sourcepos="16:1-16:119;1193-1311" style="font-size: 18px;">Ensure charging contacts are clean and properly aligned. Poor contact is a common cause of failed or slow charging.</li></ul>If you have tried all the trouble shooting above and are still having issues, please contact our customer service team by clicking <a href="https://support.sekonda.com/en-GB/contact-form-2140463" target="_blank" rel="noopener noreferrer">here</a>.

How to charge your smart ring

Overview. Detailed Explanation. Precautions

Overview<ul dir="auto" data-sourcepos="4:1-4:79;41-119"><li data-sourcepos="4:1-4:79;41-119" style="font-size: 18px;">This article explains how to move your smart ring from one phone to another.</li></ul>Detailed Explanation<ul dir="auto" data-sourcepos="7:1-12:120;146-1120"><li data-sourcepos="7:1-7:142;146-287" style="font-size: 18px;">A ring can only be actively connected to one phone at a time, so it needs to be unpaired from your old phone before pairing with a new one.</li><li data-sourcepos="8:1-8:83;288-370" style="font-size: 18px;">On your old phone: in the app, go to Settings &#x2192; Disconnect Device, then confirm.</li><li data-sourcepos="9:1-9:287;371-657" style="font-size: 18px;">On your old phone: due to iOS design, your iPhone and the ring also have a separate dedicated Bluetooth connection. Go to your iPhone Settings &#x2192; Bluetooth, locate the device, click on the &apos;i&apos; icon, select &quot;Forget This Device&quot;, and confirm.&#xA0;</li><li data-sourcepos="10:1-10:173;658-830" style="font-size: 18px;">Confirm the ring and phone have adequate battery. Make sure the ring is near your new phone and isn&apos;t still paired or connected to another device.</li><li data-sourcepos="11:1-11:170;831-1000" style="font-size: 18px;">On your new phone: make sure your phones Bluetooth is switched on. Go to your phones settings &#x2192; Bluetooth and toggle this on.</li><li data-sourcepos="12:1-12:120;1001-1120" style="font-size: 18px;">In the Sekonda Smart Ring app on your new phone, go to Settings &#x2192; Add New Device, then follow the on-screen prompts to complete pairing.</li><li data-sourcepos="12:1-12:120;1001-1120" style="font-size: 18px;">For further information regarding setting up your smart ring, please click <a href="https://support.sekonda.com/en-GB/setting-up-the-ring-and-app-7876957" target="_blank" rel="noopener noreferrer">here</a>.</li></ul>Precautions<ul dir="auto" data-sourcepos="15:1-17:154;1138-1551"><li data-sourcepos="16:1-16:173;1225-1397" style="font-size: 18px;">Always unpair the ring from your old phone first. Including removing it from that phone&apos;s Bluetooth settings before pairing with a new one, to avoid connection issues.</li><li data-sourcepos="16:1-16:173;1225-1397" style="font-size: 18px;">If you connect to the ring directly via your phone&apos;s Bluetooth this will not work. You need to connect the ring via the Sekonda Smart Ring App.&#xA0;</li><li data-sourcepos="17:1-17:154;1398-1551" style="font-size: 18px;">If the ring won&apos;t pair with the new phone, it may still be linked to the old device; double check both the app and Bluetooth settings on the old phone.</li></ul>

Pairing with a new phone

Overview. Detailed Explanation. Reference Value Ranges. Precautions

Overview<ul dir="ltr" data-sourcepos="4:1-4:107;39-145"><li data-sourcepos="4:1-4:107;39-145" style="font-size: 18px;">Battery Life describes how long your ring will run on a single full charge, depending on how you use it.</li></ul>Detailed Explanation<ul dir="ltr" data-sourcepos="7:1-9:114;172-534"><li data-sourcepos="7:1-7:55;172-226" style="font-size: 18px;">With a full charge, your ring can last up to 7 days.</li><li data-sourcepos="8:1-8:194;227-420" style="font-size: 18px;">If notifications are turned on (which uses the vibration motor more frequently) battery life will typically be shorter; 3-5 days.</li><li data-sourcepos="8:1-8:194;227-420" style="font-size: 18px;">If activity tracking features are used daily, battery life will typically shorter; 3-5 days.</li><li data-sourcepos="9:1-9:114;421-534" style="font-size: 18px;">A fully charged charging case can recharge your ring up to 5 times before the case itself needs charging again.</li><li data-sourcepos="18:1-18:168;912-1079" style="font-size: 18px;" id="isPasted">Auto monitoring also affects battery life. You can set how often your heart rate and body temperature are recorded, from every 10 minutes to every 60 minutes. The longer the interval, the longer your battery will last.</li><li data-sourcepos="18:1-18:168;912-1079" style="font-size: 18px;" id="isPasted">To maximise battery life between charges, consider turning off notifications, alerts, alarms or reducing auto monitoring frequency, if longer battery life is a priority for you.</li></ul>Reference Value Ranges<ul dir="ltr" data-sourcepos="12:1-13:71;563-698"><li data-sourcepos="12:1-12:65;563-627" style="font-size: 18px;">Light Use (notifications off, minimal activity tracking): Up to 7 days.</li><li data-sourcepos="13:1-13:71;628-698" style="font-size: 18px;">Typical Use (notifications on, regular activity tracking): 3&#x2013;5 days.</li></ul>Precautions<ul dir="ltr" data-sourcepos="16:1-19:174;716-1253"><li data-sourcepos="16:1-16:87;716-802" style="font-size: 18px;">This product is not a medical device and cannot replace professional medical advice.</li><li data-sourcepos="17:1-17:109;803-911" style="font-size: 18px;">Battery life will vary based on individual settings, usage, and environmental factors such as temperature.</li></ul>

Battery life explained

Start Workout: <img src="https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026081013-d7d5ea0a-d360-4a6a-8322-42d410cff630-a3a211f3-ac05-49c1-acf4-3d4a1138015e.png" style="width: 44px;" class="fr-fic fr-dii"><ul><li style="font-size: 18px;">Start a workout by click this icon on the bottom bar:&#xA0;<img src="https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026081013-a6b0c3c8-1d4a-4b8f-93e9-2b5bfe30b2b4-db22651c-d84f-4cc6-b022-f3c229cbf842.png" class="fr-fic fr-dii" style="width: 34px;"></li><li style="font-size: 18px;">Select a workout type and then press the START button to begin.</li><li style="font-size: 18px;">You can pause and resume at any time.</li><li style="font-size: 18px;">To exit, press and hold the STOP button.</li></ul>Workout History:&#xA0;<img src="https://attachments.gorgias.help/r1WE86rbpV16J4Mv/hc/Aa90l7EPLA2JWorj/2026081013-309c79f3-9cfc-4699-ad67-ddfe992409e6-91cf9db8-f48b-4082-9b6f-5db7e53cc85d.png" style="width: 39px;" class="fr-fic fr-dii"><ul><li style="font-size: 18px;">Clicking on the icon above, you will be taken to your workout history. This page will display the number of workouts and total duration for the past month.&#xA0;</li><li style="font-size: 18px;">When selecting the relevant month, all the activities within that time period will be displayed.</li></ul>

Workout screen explained

Customising your home screen. Your smart ring data syncs to the app so you can see all your metrics in one place. You can customise which metrics are shown by editing your home screen layout. To edit your layout:. Once you've selected your layout, ta

Customising your home screenYour smart ring data syncs to the app so you can see all your metrics in one place. You can customise which metrics are shown by editing your home screen layout.To edit your layout:<ol dir="auto"><li style="font-size: 18px;">Scroll to the bottom of the home screen.</li><li style="font-size: 18px;">Tap &quot;Edit Cards&quot;.</li><li style="font-size: 18px;">Choose which metrics you&apos;d like displayed or how you would like them ordered, from the following options:</li></ol><ul dir="auto"><li style="font-size: 18px;">Steps</li><li style="font-size: 18px;">Activity Tracking</li><li style="font-size: 18px;">Calories Burned</li><li style="font-size: 18px;">Sleep</li><li style="font-size: 18px;">Body Temperature</li><li style="font-size: 18px;">Heart Rate</li><li style="font-size: 18px;">HRV</li><li style="font-size: 18px;">Stress</li><li style="font-size: 18px;">Fatigue</li><li style="font-size: 18px;">Mood</li><li style="font-size: 18px;">Blood Oxygen (SpO2)</li><li style="font-size: 18px;">Respiratory Rate</li><li style="font-size: 18px;">Cycle Tracking</li><li style="font-size: 18px;">PAI (Personal Activity Intelligence) Score</li></ul>Once you&apos;ve selected your layout, tap on any card to view its historical data in more detail.Important: To update your data, you&apos;ll need to manually sync your smart ring by pulling down on the home screen. This will refresh the device.&#xA0;

Home Screen explained

Overview. Detailed Explanation. Important: iPhone Bluetooth Settings. Precautions

Overview<ul dir="auto" data-sourcepos="4:1-4:83;54-136"><li data-sourcepos="4:1-4:83;54-136" style="font-size: 18px;">This article explains how to disconnect and remove your smart ring from the app.</li></ul>Detailed Explanation<ul dir="auto" data-sourcepos="7:1-9:306;163-559"><li data-sourcepos="7:1-7:50;163-212" style="font-size: 18px;">In the app, go to Settings &#x2192; Disconnect Device.</li><li data-sourcepos="8:1-8:41;213-253" style="font-size: 18px;">Confirm you want to remove the device.</li><li data-sourcepos="9:1-9:306;254-559" style="font-size: 18px;">Note: It&apos;s recommended you do this while the app is still connected to the ring. This allows the ring to update its internal status properly. If you remove a device while it&apos;s not connected, it may become unable to reconnect with your phone or other phones, and in some cases may need to be fully reset.</li></ul>Important: iPhone Bluetooth Settings<ul dir="auto" data-sourcepos="12:1-14:123;602-976"><li data-sourcepos="12:1-12:124;602-725" style="font-size: 18px;">Due to iOS design, your iPhone and the ring have a separate, dedicated Bluetooth connection alongside the app connection.</li><li data-sourcepos="13:1-13:128;726-853" style="font-size: 18px;">After removing the device in the app, you must also manually remove this connection through your iPhone&apos;s Bluetooth settings.</li><li data-sourcepos="14:1-14:123;854-976" style="font-size: 18px;">Otherwise, your ring may continue to receive notifications from your iPhone and won&apos;t be able to pair with other phones.</li></ul>Precautions<ul dir="auto" data-sourcepos="17:1-19:128;994-1323"><li data-sourcepos="18:1-18:115;1081-1195" style="font-size: 18px;">Always remove the device from the app while it&apos;s still connected, where possible, to avoid pairing issues later.</li><li data-sourcepos="19:1-19:128;1196-1323" style="font-size: 18px;">If you plan to pair the ring with a different phone, complete both the in-app removal and the iPhone Bluetooth removal first.</li></ul>

Removing a device from the app

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Smart Ring FAQ's

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Active, Active Plus, Motion, Motion Plus, Track, Connect.

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Always on display troubleshooting

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Alpine

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How to change from Metric to Imperial?

How to change from Celsius to Fahrenheit?

How to change from 12 hour to 24 hour format?

How to change date format?

How do I start recording an activity?

What are step length, stride length and cadence?

How do I set up / update my profile?

Useful Tips

My ring won't charge. What should I do?

Is my ring waterproof. Can I shower or swim with it?

How do I clean and care for my ring?

My ring isn't syncing or connecting to the app

The app won't open or keeps crashing

How do I factory reset my ring?

My readings seem inaccurate. what should I do?

My ring is unresponsive or won't turn on

How long should my ring's battery last, and mine seems to be draining fast. Why?