What should I do if my product has just arrived and it isn't working?Updated 2 hours ago

If your watch has arrived and has a stopper attached to the crown of the watch, simply remove it to get the hands moving.

If your watch does not have a battery stopper and you are still experiencing issues, please contact our customer service team by clicking here.

If your smart ring has just arrived and isn't working:Your ring will arrive with around 20% charge, which is enough to complete the setup process, but if it's arrived fully powered off it will need to be charged before it can turn on. Buttons or the app alone can't switch it on from a fully powered-off state. Place it in the charging case, connect the case to a power source, and check for the ring's charging light. See our "How to Charge Your Ring" article for full details.

If your ring still isn't working after charging it, please contact our customer service team by clicking here.