If your smart watch isn't functioning as expected, please ensure the following:. Check smartphone compatibilityConfirm that your smartphone’s operating system is supported by your Sekonda Smart Watch model:. Flex: Android 4.4+ or iOS 9.0+. Ensure the
To maintain the health and performance of your Sekonda Smart Watch battery, please follow these important charging guidelines:. Charge from low to fullCharge your watch from a low battery to full capacity for approximately 2 to 2.5 hours. Avoid overc
The typical battery life of a Sekonda Smart Watch ranges from 5 to 7 days, depending on your usage habits and environmental conditions. Several factors can significantly affect battery performance, including:. NotificationsEnabling notifications—espe
If your smart watch has not been used for an extended period, the battery may require more time to recharge. This is normal and can result in a delayed response when attempting to power on the device. To ensure effective charging:. Use a certified US
We’re aware that some users are currently experiencing difficulties downloading the QWatch app, and we apologise for any inconvenience this may have caused. Our technical team is actively working to resolve the issue. In the meantime, we recommend do
To enable message and notification alerts on your Sekonda Smart Watch, follow these steps:. Ensure your watch is connected to the QwatchPro appIf you're not yet connected, please refer to the instruction manual below for the relevant instructions man
If you’re experiencing issues creating an account or signing in as a guest within the Sekonda Smart app, this may be due to firewall restrictions or heightened security settings from your Wi-Fi provider. To resolve this:. Turn off Wi-Fi on your smart
To sync your smart watch data with the Sekonda Smart app:. Ensure your watch is connectedMake sure your Sekonda Smart Watch is actively connected to the app via Bluetooth. Open the QwatchPro appLaunch the app on your smartphone and ensure it is runni
If you're having trouble connecting your Sekonda Smart Watch to the QWatchPro app, please check the following:. Check smartphone compatibilityEnsure your device meets the required operating system for your watch model:. Flex: Android 4.4+ / iOS 12.0+
If your app is crashing, turn off the background running for the app in your smartphone’s settings, then restart the app.If this doesn’t work, please uninstall and redownload the app. If you are still having issues, please contact our Customer Servic
Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains still—such as when pushing a pram, wa
To ensure your Sekonda Smart Watch accurately records your sleep data, please follow these guidelines:. Wear your smart watch on your wrist before falling asleepSleep tracking begins automatically, but your watch must be worn securely on your wrist w
Your Sekonda Smart Watch supports a selection of 19 languages, which can be easily changed through the device settings. To update the language:. From the home screen on your smart watch, swipe right. Scroll down and tap on “Settings”. Select “Languag
Your Sekonda Smart Watch is designed to automatically update the time when connected to the QwatchPro app. To ensure the correct time is displayed:. Connect your smart watch to the QwatchPro app.Make sure your device is paired and synced with the app
You can easily adjust the screen timeout settings on your Sekonda Smart Watch to suit your preferences. Here’s how:. Swipe right from the home screen. Tap “Settings”. Select “Screen Display”, then “Screen Time”. Choose the number of seconds you’d lik
If your health and activity statistics are not updating in the QWatchPro app please check the following:. Ensure the 24-Hour Heart Rate Monitoring is enabled. Open the QWatchPro app and make sure the 24HR Heart Rate switch is turned on. Also ensure t
The Flex Smart Watch is rated IP67 for water resistance. This means it is splashproof and can withstand brief contact with water, such as hand washing or rain. However, it is not designed for swimming, bathing, or use during water sports. Important:
Yes, the screen protector can be removed. However, we recommend keeping it in place to help protect the screen from everyday scratches, marks, and general wear and tear. Retaining the screen protector helps maintain the appearance and longevity of yo
The green light on your smart watch is part of the heart rate sensor, which uses light to detect your pulse. Your watch will attempt to measure your heart rate at regular intervals—typically every 5 minutes. This function continues even when the watc
You can set up to three alarms on your Sekonda Smart Watch. To set or manage alarms:. Open the QWatchPro app. Tap the menu. Select “Device”, then tap “S,mart Reminder”. Add, edit, or remove alarms as needed. Once set, alarms will activate on your sma
To display accurate weather information on your Sekonda Smart Watch, simply sync your watch with the QWatchPro app. Once connected, the app will automatically update your watch with the current location and weather data based on your smartphone's loc
Open the Sekonda Smart app. If this does not work please turn the watch on and off, then repeat the above steps. Any further issues, please contact our Customer Service Team.
Your smart watch does not make notification sounds. Notifications are by vibration and images on the watch screen only. (Relevant SKUs: 40387, 40388, 40440, 40443, 40444, 40445, 40446, 40447, 40448, 40449, 40450, 40453, 40454, 40455, 40526, 40527, 40
To set or adjust your fitness goals:. Open the QWatchPro app. Tap the 'Me' icon. Tap 'Set your targets' at the top of the screen. Select the relevant target you wish to change. Click the tick in the top right corner to save your goals. From here, you
The QWatchPro app can only connect to one Smart Watch at a time. If you would like to use a different Smart Watch with the app, unpair your current Smart Watch by accessing the menu in the app, clicking “Device” and tapping “Unpair”. You can then con
Unfortunately, the Flex smart watch does not have Bluetooth calling, therefore, you will not be able to make calls directly from the watch. You will be able to accept or reject the call directly from the watch, however, you will need you mobile devic
The calorie tracking function on your Sekonda Smart Watch reflects your active calories only. It does not include calories burned while resting, sitting, or sleeping. Your daily calorie total is calculated based on:. Steps taken. Distance travelled.
Your Sekonda Smart Watch tracks steps by detecting the natural motion of your arm as you walk. If your arm remains still—for example, while pushing a pram, holding shopping, or walking a dog—some steps may not be recorded accurately. The distance cal
Open the app and then go to:. If this does not work, please ensure that your watch is connected to the QwatchPro App and is within a 5 meter distance. (Relevant SKUs: 40387, 40388, 40440, 40443, 40444, 40445, 40446, 40447, 40448, 40449, 40450, 40453,
Your Sekonda Smart Watch tracks steps using a motion sensor that detects wrist movement. For the most accurate step count, your wrist should move naturally as you walk. Please keep in mind:. If your wrist remains still—such as when pushing a pram, wa